The Connecticut Airport Authority was established in July 2011 to develop, improve and operate Bradley International Airport and the state’s five general aviation airports (Danielson, Groton-New London, Hartford-Brainard, Waterbury-Oxford, and Windham airports). The board consists of 11 members with a broad spectrum of experience in aviation-related and other industries as well as government. The CAA will serve as an economic driver in Connecticut, making the state’s airports more attractive to new routes, new commerce, and new companies who may be considering making Connecticut their home.
In addition, the CAA works proactively to develop a culture of customer service satisfaction. Many initiatives have been put in place to enhance the customer experience. An example of some of these customer service improvements include the establishment of a cell phone waiting lot, the improvement of concession offerings, improved way finding signs, the installation of terminal directory signs, aesthetic improvements to the terminal facilities, including outside landscaping, as well as improvements to security staffing and passenger processing wait times. The CAA will continue to work with aiport partners and stakeholders to improve customer satisfaction at all of our facilities.